Remote Operations management Jobs · Customer Support

Lead ezCater’s in-house customer support organization, including Frontline, Escalations/Retention, Enterprise & Specialty Services teams. Responsible for day-to-day customer support execution, ensuring the team delivers a best-in-class customer experience and efficiency. Accountable for overall performance against SLAs and key operational metrics.

Play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment partners and internal stakeholders in identifying and resolving order issues. Focus on driving order issue resolution, maintaining data accuracy, and supporting process improvements. Serve as a liaison between local operations and the Order Management team, building relationships that surface insights and strengthen collaboration.

Lead and support a team of Customer Experience Leads and Coordinators who show up every day to care for Ro's patients. You’ll coach and develop frontline leaders, keep a close eye on team performance, and ensure Ro is meeting service goals. You’ll help create an environment where teams feel supported and empowered, and help Ro work smarter by streamlining workflows, improving processes, and using tools like CRM platforms, automation, and AI to enhance support.

The Senior Director of Support (Member Care and Advocacy (MCA)) will lead Headspace’s in-house and outsourced support organization, transforming it into a proactive, AI-enabled, and insights-driven capability that powers member satisfaction, provider enablement, and business growth. You'll be at the heart of an experience that shapes how people engage with mental health, sleep, mindfulness, and wellbeing every day.

The Manager, Project Manager is responsible for leading and developing a team of Upgrade Project Managers that deliver software upgrade projects for Healthedge customers. The ideal candidate will have experience overseeing customer-facing delivery for enterprise SaaS solutions with a drive to challenge their abilities and to develop customer and product expertise. You will utilize technologies combined with knowledge of HealthEdge’s products to provide customer support.