Remote Operations management Jobs • Customer Support

The Family Support Supervisor oversees the Family Support Specialist team's daily operations and performance, ensuring families receive exceptional and timely support. This position requires leadership, operational oversight, and hands-on support in a mission-driven environment. You will supervise, coach, and develop Family Support Specialists, fostering a culture of accountability and empathy.

As Global Head of Support, you’ll lead a globally distributed team and scale support with the company’s growth. You'll own the global support strategy, optimize team structure, and drive continuous improvement. This role involves leading the rollout of AI-driven tools to increase efficiency and improve customer satisfaction, requiring close collaboration with various teams.