As the Manager, Product Support, you will empower your rapidly growing team and directly impact the development of processes as we continue to scale. You will be a strong voice for customers, improve the customer experience, and establish coaching techniques in a high-volume customer support environment. Leading by example, you will become an expert in our product and create an environment that thrives on feedback and continuous improvement.
This key leadership role is responsible for the successful implementation of Aledade ACO programs and initiatives across assigned regions, ensuring exceptional customer service and support for Provider Networks regional leaders and staff, as well as participating providers. This individual will lead a team of implementation specialists and program managers, driving standardization and scalability across PN Operations, including payment programs.
Manage operational processes and leverage technology to significantly boost productivity and quality to craft exceptional customer service experiences. Work closely with cross-functional teams to streamline operations, improve efficiency and change manage new concepts and processes to a large network effectively. Forming relationships, influencing cross-functional teams, and analyzing data to produce concrete recommendations are critical in this role.