Cartwheel is seeking a Director of Care Operations to oversee operations supporting clinicians, schools, and families. You will build Cartwheel’s Provider Support and School Support functions and you will oversee Cartwheel’s existing Care Coordination function and team of 20 people that supports students and families. You will design and implement improvements to drive efficiency and to improve the quality of our care operations.
Responsible for overseeing vendor operations across user-facing teams, ensuring vendors deliver world-class support. Build and own operational relationships with partners, holding them accountable for performance. Manage vendor sites, lead business reviews, and maintain metrics. Improve workflow and workforce management at vendor sites, acting as a coach to deliver process improvements.
Join the team as Twilio’s next Onboarding Operations Specialist to work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally.